:root{--color-primary: #1a5276;--color-primary-light: #2980b9;--color-primary-dark: #0e3a54;--color-accent: #27ae60;--color-bg: #f0f4f8;--color-surface: #ffffff;--color-text: #2c3e50;--color-text-light: #7f8c8d;--color-text-inverse: #ffffff;--color-border: #dce3e8;--color-user-bubble: #1a5276;--color-user-text: #ffffff;--color-bot-bubble: #ffffff;--color-bot-text: #2c3e50;--color-escalation: #e67e22;--color-escalation-bg: #fef5e7;--radius-lg: 20px;--radius-md: 12px;--radius-sm: 8px;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .08);--shadow-md: 0 4px 12px rgba(0, 0, 0, .1);--shadow-lg: 0 8px 30px rgba(0, 0, 0, .12);--font-family: "Segoe UI", "Hiragino Sans", "Noto Sans JP", sans-serif}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-family);background:var(--color-bg);color:var(--color-text);min-height:100vh}.analytics{display:flex;flex-direction:column;min-height:100vh}.ana-header{background:var(--color-primary);color:#fff;padding:16px 24px;display:flex;justify-content:space-between;align-items:center}.ana-header-left{display:flex;align-items:center;gap:16px}.ana-home-link{color:#ffffffb3;text-decoration:none;font-size:13px;padding:4px 8px;border-radius:4px;transition:all .2s}.ana-home-link:hover{color:#fff;background:#ffffff26}.ana-header h1{font-size:18px;font-weight:600}.dx-effect-banner{display:flex;align-items:center;justify-content:center;gap:0;padding:28px 24px;background:linear-gradient(135deg,var(--color-primary-dark) 0%,var(--color-primary) 50%,var(--color-primary-light) 100%);color:#fff}.dx-effect-item{flex:1;text-align:center;padding:0 24px}.dx-effect-number{font-size:36px;font-weight:800;line-height:1.1;margin-bottom:6px}.dx-effect-label{font-size:14px;font-weight:600;opacity:.95;margin-bottom:2px}.dx-effect-desc{font-size:11px;opacity:.7}.dx-effect-divider{width:1px;height:60px;background:#ffffff40;flex-shrink:0}.ana-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px;padding:24px}.ana-card{background:var(--color-surface);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);padding:24px}.ana-card.wide{grid-column:1 / -1}.ana-card h2{font-size:15px;font-weight:600;color:var(--color-text);margin-bottom:20px}.ana-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.ana-card-header h2{margin-bottom:0}.ana-card-legend{display:flex;gap:16px;font-size:12px;color:var(--color-text-light);align-items:center}.legend-dot{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:4px}.legend-dot.ai{background:var(--color-primary-light)}.legend-dot.escalated{background:#e67e22}.chart-container{display:flex;align-items:flex-end;gap:4px;height:180px;padding-top:8px}.chart-bar-group{flex:1;display:flex;flex-direction:column;align-items:center;height:100%;justify-content:flex-end}.chart-bar-stack{width:100%;max-width:24px;display:flex;flex-direction:column;justify-content:flex-end;border-radius:3px 3px 0 0;overflow:hidden}.chart-bar-ai{background:var(--color-primary-light);transition:height .3s}.chart-bar-escalated{background:#e67e22;transition:height .3s}.chart-bar-label{font-size:10px;color:var(--color-text-light);margin-top:6px;text-align:center;white-space:nowrap}.chart-bar-count{font-size:10px;color:var(--color-text-light);margin-bottom:4px;text-align:center}.category-chart{display:flex;flex-direction:column;gap:16px}.category-row{display:flex;flex-direction:column;gap:6px}.category-row-header{display:flex;justify-content:space-between;align-items:center}.category-name{font-size:14px;font-weight:500}.category-count{font-size:13px;color:var(--color-text-light);font-weight:600}.category-bar-bg{height:28px;background:#f0f4f8;border-radius:6px;overflow:hidden;position:relative}.category-bar-fill{height:100%;border-radius:6px;transition:width .5s ease;display:flex;align-items:center;padding-left:10px}.category-bar-fill.equipment{background:linear-gradient(90deg,#e74c3c,#c0392b)}.category-bar-fill.daily{background:linear-gradient(90deg,#3498db,#2980b9)}.category-bar-fill.contract{background:linear-gradient(90deg,#2ecc71,#27ae60)}.category-bar-fill.unknown{background:linear-gradient(90deg,#95a5a6,#7f8c8d)}.category-bar-pct{font-size:12px;color:#fff;font-weight:600}.hourly-info{margin-bottom:12px}.offhours-highlight{font-size:13px;color:var(--color-text-light);padding:8px 12px;background:#fef5e7;border-radius:var(--radius-sm);border-left:3px solid #e67e22}.hourly-chart{display:flex;align-items:flex-end;gap:2px;height:120px;padding-bottom:20px}.hour-bar-wrapper{flex:1;display:flex;flex-direction:column;align-items:center;height:100%;justify-content:flex-end;position:relative}.hour-bar{width:100%;border-radius:2px 2px 0 0;transition:height .3s}.hour-bar-wrapper .hour-bar-count{font-size:9px;color:var(--color-text-light);margin-bottom:2px}.hour-bar.business{background:var(--color-primary-light)}.hour-bar.offhours{background:#e67e22}.hour-label{font-size:9px;color:var(--color-text-light);position:absolute;bottom:-16px}.resolution-stats{display:flex;flex-direction:column;gap:20px}.resolution-row{display:flex;flex-direction:column;gap:8px}.resolution-header{display:flex;justify-content:space-between;align-items:baseline}.resolution-label{font-size:14px;font-weight:500}.resolution-value{font-size:24px;font-weight:700}.resolution-value.primary{color:var(--color-primary)}.resolution-value.accent{color:var(--color-accent)}.resolution-value.warning{color:#e67e22}.resolution-sub{font-size:12px;color:var(--color-text-light)}.resolution-bar-bg{height:8px;background:#f0f4f8;border-radius:4px;overflow:hidden}.resolution-bar-fill{height:100%;border-radius:4px;transition:width .5s ease}.resolution-bar-fill.primary{background:var(--color-primary-light)}.resolution-bar-fill.accent{background:var(--color-accent)}.resolution-bar-fill.warning{background:#e67e22}.top-inquiries{display:flex;flex-direction:column;gap:0}.inquiry-row{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--color-border)}.inquiry-row:last-child{border-bottom:none}.inquiry-rank{width:24px;height:24px;border-radius:50%;background:#f0f4f8;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:var(--color-text-light);flex-shrink:0}.inquiry-rank.top{background:var(--color-primary);color:#fff}.inquiry-text{flex:1;font-size:14px;line-height:1.4;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inquiry-count{font-size:13px;font-weight:600;color:var(--color-text-light);flex-shrink:0}.empty-message{text-align:center;padding:24px;color:var(--color-text-light);font-size:14px}@media(max-width:860px){.dx-effect-banner{flex-wrap:wrap;gap:16px}.dx-effect-item{flex:1 1 40%;min-width:140px}.dx-effect-divider{display:none}.ana-grid{grid-template-columns:1fr}}@media(max-width:480px){.dx-effect-number{font-size:28px}.chart-container{height:140px}}